Customer Support

Outsourced IT support with Vicom Infinity’s highly skilled IT Specialists without the cost of a full time employee

As demands on IT organizations continue to grow, it becomes more difficult to hire, retain and keep current the skilled resources you need to achieve your objectives. Our outsourced IT support taps into emerging technologies requiring advanced skills that you may not have or can’t afford in-house. And, in today’s 24x7 service environment, you can’t afford not to have access to technical assistance around the clock.

Vicom Infinity offers cost effective support options, tailor-made for each client’s unique needs. Our 24x7 800# access and broad range of certified technical professionals lets you employ the skills you need, when you need them. 24x7 Systems Support agreements provide a flat rate for a specified number of hours each month, making it easier for you to control costs.

Vicom Infinity’s specialists have deep skills in hardware, system and application software and middleware, networking, and services. 24x7 Systems Support hours can be used for skills transfer or to supplement your IT staff and can be provided for almost any environment. Vicom Infinity’s Specialists can be engaged to help with systems management, administrator support, performance tuning, or maintenance. We can also assist with your application architecture, outlining your upgrade path, or on a wide variety of projects.

When a large industrial gases company lost their DB2 Database Administrator, they contracted a specified number of Vicom Infinity DB2 Programmer hours per month to be used when and how they needed them. Round the clock 800# access and a deep bench of highly skilled professionals have saved the company money, given them the DB2 skills they need, and provided the security of having a certified professional available anytime they need one.

We’d welcome the opportunity to discuss how our team of highly skilled technical resources can complement your staff. Please contact us.

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